A customer calls at 7:12 pm.
Your office closed at five.
Sara picks up on the first ring, tells an emergency apart from a can-wait, and puts the job on tomorrow's schedule. Then she turns around and calls back the people you never got to. Both directions. Talk to her yourself below.
One week after 5pm
Example- Mon 7:12p Half the house lost powerBooked 8 to 10 Tuesday
- Tue 9:48p Burning smell at an outletEscalated to the on-call number, 90 seconds
- Wed 6:31a EV charger install, wants a bidEstimate booked Thursday
- Sat 9:40a Hot tub circuit, price questionQuoted the service call fee, booked Monday
- Sat 2:17p ¿Hacen instalaciones eléctricas?Answered in Spanish, booked
- Sun 8:05p Generator not startingDetails taken, first call Monday
What that adds up to
She knows a 9pm emergency from a Tuesday
Safety is the first thing she screens for, before anything about scheduling.
- Burning smell
- Sparking outlet or panel
- Panel warm to the touch
- Water into anything electrical
- One room without power
- Breaker that keeps tripping
- Fixture or switch out
- Quote requests
She never pretends
Asked straight out, she answers straight. It is the first thing people test.
And she will not guess at a price. Quotes come from a licensed electrician who has seen the work.
Now try to stump her.
She speaks first. Talk the way a customer would at 9 o'clock at night. The goal is not to be impressed, it is to find the edges so we can fix them before she answers a real one.
No script, no menu. Interrupt her if you want to. She handles it.
She also rides along in the corner of the screen, so you can pick the call back up from anywhere on this page.
Demonstration agent. She is not connected to Haupt's schedule or customer records yet, so do not give her real personal information.
Answering the phone is only half of it.
Most of the money a shop leaves on the table is not in the calls it misses. It is in the calls nobody makes back. The web lead from Tuesday. The estimate you wrote three weeks ago and never followed up. Sara does that side too, and she does it the same day every time, which is the part a busy office can never promise.
Why speed is the whole game
Example- 0:43 Sara calls the form fillLead is still on the website
- 4 min Competitor A callsLead already has an appointment
- 2 hrs Competitor B callsGoes to voicemail, no callback
- Next day Competitor C calls"We already got someone, thanks"
Homeowners fill out three or four forms in a sitting. First real voice usually wins, and it is rarely close.
Where the recovered work comes from
Missed call callback
Any call that rings out gets called back within seconds, before they scroll down to the next electrician in the map pack. They dialed you, so this is the cleanest callback there is.
Speed to lead
Website form or ad lead gets a live voice while they are still on the page. This is the single highest leverage change most shops can make to what they already spend.
Estimate follow up
The quotes that went quiet. She asks whether they went another direction, whether price was the issue, and puts the live ones back in front of you.
Confirms and reminders
Every appointment confirmed the day before, rescheduled on the spot if it has to be. Fewer trucks rolling to nobody home.
Outbound, done the way that does not get you in trouble
Robocall rules got stricter, and a voice that sounds like a person is treated the same as a recording under federal law. That is fine, because none of the plays above involve calling a stranger. Every rule below is how we would run it for Haupt.
- Only people who contacted you
Form fills, missed calls, existing customers, open estimates. No purchased lists, no scraped numbers, no cold outreach. She is a callback, not a cold caller.
- She says who she is, up front
Company name and the reason for the call in the first sentence, and she confirms it is an okay time before she keeps going.
- Opt out is instant and permanent
"Take me off your list" ends the call, writes to your internal do-not-call list, and stops every future campaign. No confirming, no one more question.
- Legal calling hours only
Nothing before 8 in the morning or after 9 at night, local time, and nothing at all on the campaigns you switch off.
- Sales calls need written consent
Callbacks and appointment reminders sit on a lower bar than promotional calls. Before we turn on anything that counts as marketing, we get the consent language onto your forms and let your attorney look at it. That step is not optional and we will not skip it to get a campaign live faster.
Where jobs are getting lost right now
-
Mon 7:12 pm
Half a house in Mapleton loses power. Your office closed two hours ago. He calls the number on your truck, gets voicemail, and calls the next electrician on the map. That one has somebody answering.
-
Sat 9:40 am
Saturday is when homeowners actually deal with the hot tub circuit they have been putting off. Nobody is at the desk on Saturday. Those calls do not leave messages, they just call the next name.
-
Day 12
An estimate you wrote almost two weeks ago. They have not said no. Nobody has called them. It is not a lost job yet, it is just a job nobody has touched, which turns into a lost job on its own.
The call you miss is the job somebody else books.
What lands in your inbox
Sara is only worth having if the office has less to untangle in the morning. Every call she takes or makes shows up written down, in the right place, already on the schedule or already flagged. This is the format, filled in with the 7:12 call from the top of the page.
- Taken
- Mon 7:12 PM
- Name
- Homeowner, Mapleton
- Callback
- (801) 555-0148
- Problem
- Roughly half the circuits in the house are dead, the rest are fine. Original panel, no work done recently.
- Safety screen
- No burning smell, no heat at the panel, no visible arcing. Not an emergency.
- Booked
- Tuesday 8 to 10 AM
- Notes for the tech
- Gate code given, dog in the yard, park on the street.
- Recording
- Full transcript attached
What she will not do
- She will not quote a job
She will give your service call or diagnostic fee if you publish one. She will not put a number on a panel swap, a generator, or a remodel over the phone. Pricing comes from an electrician who has seen the work.
- She will not diagnose
She will not talk a homeowner through resetting anything or opening a panel. Safety questions get a licensed person, which is the whole reason people call an electrician instead of watching a video.
- She will not invent availability
She books from your real calendar. If the day is full, she says it is full instead of promising a window your crew cannot hit.
- She will not take payment
No card numbers, no deposits over the phone, ever.
- She will not pretend to be a person
Asked directly, she says so and offers to get somebody. She will also never claim to be a licensed electrician.
- Nothing goes unlogged
Recording, transcript and a written summary on every call in both directions, kept wherever you want them.
The full list, if you want to be thorough
- I smell something burning.
- My outlet is sparking.
- Half my house has no power.
- My panel is warm.
- My breaker keeps tripping.
- I need more outlets in my garage.
- Can you put in recessed lighting?
- My bathroom fan quit.
- How much to install an EV charger?
- I want a whole home generator.
- Can you do the wiring on a basement finish?
- I need my panel upgraded.
- Do you work in Heber?
- How far out are you booking?
- Can you come Saturday?
- What do you charge to come out?
- Do you do commercial work?
- I manage a building and need a bid.
- Can you work after our business closes?
- Do you carry insurance certificates?
- ¿Hablan español?
- No tengo luz en la mitad de la casa.
- ¿Cuánto cobran por venir?
- ¿Trabajan los sábados?
- Interrupt her mid-sentence.
- Ask her to just give you a price already.
- Give an address wrong, then correct it.
- Tell her to take you off the list.
What happens next
Today, you test her
Push on her. Send us anything she got wrong, said awkwardly, or handled in a way that would embarrass a company that has been doing this since 1974.
We train her on Haupt
Your real hours, your service area, your dispatch fee, your on-call rules, your emergency list, your calendar. She stops sounding generic and starts sounding like your front desk.
Inbound first, outbound when you say
Start with after hours and overflow only, on the number you already advertise. Add the callbacks once you have watched her work. Off in one click, either side.
Something she flubbed?
Send it over and it goes straight on the training list. Nothing here is final. That is the whole point of a demo.